FAQs

We’re so glad you’re here! Below are answers to some of the most common questions we get. Whether you're curious about our shirts, our values, or our process, we’ve got you covered.

👕 Product Questions

  1. What sizes do you offer?
    We offer unisex sizing from XS–3XL. Be sure to check our Size guide to find your perfect fit!

  2. What materials are your shirts made from?
    Our tees are made from premium, breathable cotton or cotton-blend fabrics designed for comfort and durability.

  3. Are your shirts pre-shrunk?
    Yes, most of our shirts are pre-shrunk, but we still recommend washing in cold water and hanging to dry to preserve quality.

  4. Do the colors look exactly like the photos?
    We do our best to ensure accurate color representation, but lighting and screen differences may cause slight variations.

  5. Are your designs screen printed or direct-to-garment?
    We use high-quality direct-to-garment (DTG) printing for vibrant, long-lasting designs.

🌎 Sustainability & Mission

  1. Are your products eco-friendly?
    We partner with print providers who prioritize sustainability through eco-conscious inks and water-saving practices.

  2. What makes Botanical Tees different from other brands?
    Our designs celebrate the peaceful joy of nature, crafted to connect with plant lovers and nature enthusiasts on a deeper, more personal level.

  3. Do you give back to environmental causes?
    Yes! With every order, we plant a tree on your behalf—helping restore forests and give back to the Earth we all love.

🚚 Shipping & Delivery

  1. Where do you ship?
    We currently ship within the U.S. International shipping is coming soon!

  2. How long will my order take to arrive?
    Most orders arrive within 5–10 business days. You’ll receive tracking info as soon as it ships!

  3. How much is shipping?
    Shipping is free on all U.S. orders over $75. For smaller orders, shipping costs are calculated at checkout.

  4. Can I track my order?
    Absolutely! Once your order ships, you’ll get an email with a tracking link so you can follow its journey to you.

🔁 Returns & Exchanges

  1. What’s your return policy?
    If you're not 100% happy, we offer hassle-free returns within 30 days of delivery. Please visit our Returns Page for instructions.

  2. Can I exchange for a different size?
    Yes! If the size isn’t quite right, we’re happy to exchange it. Just contact our team and we’ll help you out.

  3. What if my item arrives damaged or incorrect?
    We’ve got you! Reach out to support@botanicaltees.com with a photo and we’ll fix it right away.

💚 Customer Care & Brand Info

  1. How can I contact customer support?
    Email us anytime at support@botanicaltees.com. We typically respond within 24 hours, Monday through Friday.

  2. Where are you located?
    We're based in Spokane, WA but we operate online to bring peaceful nature-inspired joy to your doorstep.

  3. Can I follow you on social media?
    Absolutely! Find us on Instagram and Facebook for  new drops, great content and plant-loving inspiration.

  4. What kind of experience can I expect as a customer?
    We treat our customers like plant-loving family. From quick responses to real human support, we’re here to make your experience feel as joyful and easy as possible. If you ever need help, have feedback, or just want to connect—we’re all ears.

  5. How often do you release new designs?
    We drop new nature-inspired collections weekly—stay in the loop by subscribing to our email list and checking out our new arrivals!

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